| 1. Privacy Policy
1.1 Information supplied by you will only be held and used for our purposes in order to conduct business with you and to improve our level of service.
1.2 When you order, we need to know your name, email address, invoice and delivery addresses, and, also payment details including credit or debit card number details, as may be appropriate. This enables us to process and fulfil your orders and to notify you in the event of any queries. We also request your telephone number which allows us to contact you if there is a problem with your order such as a courier having difficulty in achieving a delivery.
1.3 We will occasionally send you emails relating to your order, such as order confirmations and other important information where you will have given us your consent as part of the registration process.
1.4 We will not sell or rent your email address or telephone number(s) without your permission. We may ask you for some additional information from to time to time to help us improve our service to you - this is entirely voluntary and will be clearly highlighted as such.
1.5 Should you wish to have you name and address suppressed from receiving future mailings and emails all you need to do is contact us and all further promotional contacts with you will cease as appropriate.
1.6 We may track the patterns of behaviour for customers to help ensure that we only send you mailings and emails that we consider relevant to you, to minimise impacts upon the environment.
2. Security
2.1 We have security measures in place to protect the loss, misuse and alteration of the information under our control. Google shopping on-line transaction systems use the latest encryption technology to enable secure internet and payment transactions to take place.
2.3 We have additional security procedures in place to protect the confidentiality, integrity and availability of your user Information.
3. Prices and Availability
3.1 Prices quoted are in British pounds (£) and are accurate at the time published but may be subject to change. UK VAT or Jersey Goods and Sales Tax where appropriate is included at the current rate.
3.2 If a price increases between you placing and our accepting your order, generally we will honour the original price. However we reserve the right to cancel an order if the cost of us purchasing the goods increases.
3.3 Products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled we will let you know at the earliest convenient opportunity.
4. Purchase Agreement
4.1 Contracts for purchases made with us Nematodes Direct.
4.2 Please note that we cannot accept any customer returns, which should be returned to the address shown on the delivery address label. Unless agreed in advance, all costs for returns will be non-refundable.
4.3 When you place an order to purchase goods from us it constitutes an offer or series of offers from you to Nematodes Direct. We accept these offers when on behalf of these companies we send you order confirmations by post or email, or, advice notes confirming that we have despatched goods you have ordered from them. That acceptance will be deemed to be complete and communicated to you at the time we send such confirmation emails, letters, or, shipments. We must, in addition, receive payment prior to order acceptance and contracts formed. Any term sought to be imposed by you in your order will not form part of the contract.
4.4 By placing an order to purchase from us, you acknowledge your acceptance of these terms and conditions.
5. Descriptions and Substitutions
5.1 Whilst we make every effort to show and describe our products as accurately as possible, in rare cases the final product may differ slightly. It is rare for the plants we despatch to be in flower or fruit - the images are purely for illustrative purposes only.
5.2 We occasionally substitute a product with one of a similar description, where for example the original item becomes unavailable to poor quality, germination failure or a product has been superseded. In the event that you are not satisfied with the substitute we send, you may return this to us immediately for a full refund.
5.3 In the event that we do supply an alternative product, we undertake to supply an item of equal or greater value. In the event that the value is lower than that of the original product ordered, we will credit you account with the difference.
7. Payment
7.1 Payment is accepted by credit and debit card.
7.3 Credit and debit card payments for the full amount of your purchases are collected at the time of ordering, irrespective of when the goods are to be despatched. We do this to avoid problems of cards no longer being valid at the date of delivery and to reduce administration costs when orders are fulfilled in stages (and so saving you money in the longer term). Should any items not be available we will credit your account.
7.4 Your card statements will show any payments processed as received by Google - Nematodes Direct.
8. Risk & Ownership
8.1 Ownership of goods passes to you immediately prior to the despatch of your goods and shall take place at the packing and despatch address.
8.2 The Companies shall be responsible for delivering your goods in good condition to the delivery address nominated by you for delivery in the UK.
10. Liability
10.1 We will not be liable for any loss caused or consequential and/or subsequent loss, exceeding the value of an item in dispute. Where there is a partial loss, we reserve the right only to make a proportional replacement, credit or refund.
10.2 We will endeavour to despatch top quality products to you and in arranging delivery to take care to use the most suitable packing and postal delivery services to ensure products arrive at in first class condition.
10.3 This site should only be used for information purposes. We shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this site excepted as stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law. We are not responsible for the sites accuracy, although every effort has, is and will be made to ensure that the information contained is correct and up to date, nor for its fitness for a particular purpose or the reliability of access to this site.
10.4 We will not be liable for damages or losses resulting from your use of or inability to use this site. Neither do we guarantee that this site will operate free of error or that it is free from computer viruses or any other contaminating computer programme. We will not be liable to you or in breach of contract for delay or failure to perform due to any causes beyond the reasonable control of us or our suppliers, including but not limited to Acts of God, civil commotion, industrial dispute, riots, flood and legislation.
11. Use of this Site
11.1 You may view or print individual pages from this site for your own personal use but you may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this site without our written permission.
12. Changes to the Terms
12.1 We reserve the right at any time to remove, modify or change without notice any information contained in our catalogues, advertisements or on this site. We may also change these terms at any time by posting changes on the site. If you use the site after any changes have been made you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the site.
13. Review Guidelines
13.1 We want your comments to be heard - so to save you time and effort, please note that we cannot post
single-word reviews, remarks directed at other reviewers, content not specific to the item being reviewed
remarks that repeat criminal accusations, reviews that are not your own original work or have been previously published elsewhere, content which might be considered defamatory, blasphemous, racist or incendiary
profane or spiteful remarks, sexually explicit or sexually gratuitous comments, reviews submitted by, or on behalf of, companies or Web sites, advertisements or promotional material for other Web sites
phone numbers, postal addresses or URLs, availability, price or alternative ordering or delivery information, personal or critical remarks focussing solely on Unwins. We reserve the right to remove or refuse to post any customer review we consider inappropriate.
13.2 By submitting a review, you represent that the review is your own work, that it is original, and that it is unencumbered by any existing or anticipated contractual relationship; further, you are granting us permission to publish your review on our website, emails and in other marketing communications.
13.3 If you do not wish for your name to be published please use a pseudonym when submitting your review.
13.4 We reserve the right to choose which reviews we publish to the site. Submission of a review is not a guarantee of it being published. We also reserve the right to edit review submissions if, after an investigation, we believe there are incorrect statements based on our understanding and technical knowledge of the products.
14. Governing Law and Jurisdiction
14.1 These terms and also your use of this site are governed by and construed in accordance with the laws of the UK and any disputes will be decided only by the Courts of the UK.
Last updated 28th May 2010.
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